Specifics of the TCG Glass Warranty

For anyone considering working with TCG Glass, here are some high-level details about our warranty.

• The policy offers a limited warranty.
• Depending on what kind of TCG Glass customer you are, it applies to TCG Glass products, services, or both.
• The warranty is applicable to the direct purchaser of TCG Glass products.
• It protects the purchaser, ensuring all products are free from significant material or workmanship-related defects for up to one year after purchase.
• The warranty can be voided by materially modifying, misusing, or improperly maintaining the product after the sale.
• To help its customers, TCG Glass provides specific installation and cleaning instructions for its antique mirrors. Failure to follow those provided instructions voids the warranty.
• Making a claim must be done in writing and include a proof of purchase.
• When a valid product claim is made, TCG Glass will choose one of two options: refund the purchaser or replace the defective product.
• If TCG Glass installs a product it did not sell, that installation work is warrantied for one year from the date of services performed. The warranty applies to services where TCG Glass failed to work in a reasonably competent fashion.

How the TCG Glass Warranty Protects You

All other factors being equal, working with a company that offers a thoughtful, robust warranty is a great way to protect yourself as the customer.

Protect Your Pocketbook

A solid warranty can save you money. Period. If your claim on a TCG Glass product or services is valid, you’ll never be expected to financially cover any defects or other quality-related issues out of your control. In the rare event there is an issue, the company will rectify it, either with a no-cost replacement product or a refund.

Protect Your Time

Whether the customer is associated with a commercial project or a residential home, having to take the time to deal with a manufacturing error has a cost. For businesses, it can lead to real dollars-and-cents consequences, but even private homeowners lose out on opportunity costs when they’re navigating a product or service failure.

Having a warranty with a documented, clear process for remedying any problems that do arise helps ensure the issue is dealt with efficiently and effectively.

Protect Your Peace of Mind

When you purchase a product that doesn’t come with an associated warranty, you’re at the will and whim of that company. If there’s a manufacturing defect or error or there’s a problem with the installation work or other services, you simply have to hope the company will do the right thing.



When there’s a warranty in place—even if you never end up having to use it—the experience of working with that company is less stressful. You know you’re protected, you know the parameters of what’s included (and not), and you know the company itself is established, credible, and honest enough to offer a warranty program in the first place.

Any Questions about the TCG Glass Warranty?

Whether you’re just thinking about commissioning an architectural glass project or you’re already actively looking for an architectural glass manufacturer, feel free to reach out to TCG Glass with any warranty-related questions.

We’ve been specializing in custom decorative architectural glass for decades, and we’re always more than happy to answer any questions!